terms of service
SHIPPING
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please allow 1-3 business days for orders to be processed prior to dispatch.
you will receive the tracking number upon shipment via email.
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AUSTRALIAN ORDERS
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orders are shipped with australia post.
regular - $9.30 (takes 2-8 business days after dispatch)
express - $12.40 (takes 1-4 business days after dispatch)
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GLOBAL ORDERS
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orders are shipped with australia post international.
upon checkout it will show the shipping price for your country.
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*please note some international deliveries are currently experiencing delays due to limited airline capacity + government restrictions from covid-19*
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duties and local taxes can incur on some orders and are applied by the countries customs. these possible custom duties, foreign taxes and other fees are the customers responsibility.
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SERVICE DELAYS
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we are not responsible for unexpected delays in shipping caused by circumstances out of our control or due to the courier.
PAYMENTS
all payments conducted are handled and transacted through third party dedicated gateways to guarantee your protection. card information is not stored and all card information is handled over SSL encryption.
please read our terms and conditions for the payment gateway chosen for your purchase as they are responsible for the transaction made.
glossels reserves the right to amend any information, including but not limited to prices, technical specifications, terms of purchase and product offerings without prior notice. in the event that a product is sold out, glossels has the right to cancel the order and refund the amount paid. glossels will notify the customer of equivalent replacement products if available.
EMAIL AND SMS MARKETING SUBSCRIPTIONS
by entering your email and phone number in the checkout and initializing a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text or email notifications (for your order, including abandoned cart reminders) and marketing offers. these marketing messages will not exceed 30 a month. you acknowledge that consent is not a condition for any purchases.ㅤ
if you wish to unsubscribe from receiving marketing messages and notifications use the unsubscribe link we provided you within any of our messages. you understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. message and data rates may apply. ㅤㅤㅤ
for any questions please contact us for more information. if you wish to opt-out please follow the procedures above.
ENQUIRIES
shopglossels@gmail.com